Terms of Service

1. Agreement to Terms

Welcome to Absterco CRM. These Terms of Service ("Terms") constitute a legally binding agreement between you and Absterco LLC ("Absterco," "we," "us," or "our") governing your access to and use of our customer relationship management platform at crm.absterco.com (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

• "Account" means your registered user account on the Service
• "Organization" means the business entity you represent when using the Service
• "User Data" means data, content, and information you input into the Service
• "Staff" means Absterco employees and authorized personnel
• "Client" means customer organizations using the Service

3. Eligibility

You must meet the following requirements to use the Service:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You are not prohibited from using the Service under applicable law
• You represent a legitimate business entity (for organization accounts)
• You provide accurate and complete registration information

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must create an account. You may register using:

• Email address with one-time password (OTP) verification
• Google OAuth authentication

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and current

4.3 Account Suspension

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or pose a security risk to the Service.

5. Subscription and Billing

5.1 Subscription Plans

The Service is offered on a subscription basis with various pricing tiers. Details of available plans, features, and pricing are available on our website.

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension

5.3 Price Changes

We may change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

6. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Harass, abuse, or harm other users
• Send spam or unsolicited communications
• Scrape or extract data using automated means
• Reverse engineer or decompile the Service
• Use the Service for any illegal or fraudulent purpose
• Resell or redistribute the Service without authorization

7. User Data and Content

7.1 Your Data

You retain all rights to your User Data. By using the Service, you grant us a limited license to:

• Store, process, and display your data to provide the Service
• Create backups and ensure data redundancy
• Analyze usage patterns in aggregated, anonymized form

7.2 Data Responsibility

You are solely responsible for:

• The accuracy, quality, and legality of your User Data
• Obtaining necessary consents to process personal data
• Compliance with data protection laws (GDPR, CCPA, etc.)
• Maintaining backups of critical data

7.3 Prohibited Content

You may not upload data that:

• Violates privacy rights or data protection laws
• Contains sensitive personal information without proper safeguards
• Infringes on third-party intellectual property
• Is illegal, obscene, or harmful

8. Intellectual Property Rights

8.1 Our Property

The Service, including its software, design, trademarks, logos, and content, is owned by Absterco and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.

8.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Remove or alter any proprietary notices
• Use our trademarks without written permission

9. Service Availability and Support

9.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

9.2 Support

Technical support is provided based on your subscription tier. Support channels include email, in-app chat, and documentation.

9.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including GDPR and CCPA. We implement appropriate technical and organizational measures to protect your data.

11. Warranties and Disclaimers

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 No Guarantee

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, or error-free
• Results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ABSTERCO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Absterco and its affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your User Data or content
• Your violation of any third-party rights
• Your use of the Service

14. Termination

14.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

14.2 Termination by Us

We may suspend or terminate your access immediately if:

• You breach these Terms
• Payment fails or subscription is canceled
• We are required to do so by law
• Your account poses a security or legal risk

14.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• You may export your data within 30 days
• We may delete your data after 30 days
• Outstanding fees remain due and payable

15. Dispute Resolution

15.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@absterco.com to attempt to resolve the dispute informally.

15.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class actions or class arbitrations.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

17. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms with a new "Last Updated" date
• Sending you an email notification
• Displaying a notice within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Absterco regarding the Service.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

18.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

19. Contact Information

If you have questions about these Terms, please contact us: